What to prepare for your first visit
Once your appointment is scheduled, you will receive (via email or in person) a packet with several documents to complete prior to your visit. Please ensure you have read and understand the document entitled How to Determine OT Benefits (also included in your packet) to understand your OT insurance coverage and whether or not prior authorization is required. The onus is on you to be fully aware of your financial responsibility.
If you have an in-person visit, please bring the documents with you. For telehealth visits please photograph or scan the documents and email them to firstname.lastname@example.org BEFORE the start of your visit.
PLEASE EMAIL, FAX or BRING your prescription before your visit or at the time of your visit. If you have any additional relevant documentation, reports, scans, images or videos, please bring or email them as well. If file sizes are too large attachments may require being sent as a series of emails for each file.
If you are planning on receiving telehealth visits, please check out the
Common Household Items for Exercise page to gather what you can in preparation for our initial visit/s.
If you are being seen for a shoulder condition, please wear a tank-top or similar type of upper body garment for assessment purposes. For arm & elbow conditions, any shirt that is sleeveless or loose sleeved and can be pushed up is fine.
For telehealth/online visit: try to set up your computer (if possible) in a well-lit area (in front of a window is good or near a lamp) AND check that your camera and audio is working and is at a level that is comfortable for you. High-speed internet is essential for quality video and audio: 3Mbps or more is good. Check your internet speed at www.speedtest.net .
If you are being seen for a telehealth visit, please clarify payment questions before your visit, either by calling 845-915-0115 or emailing email@example.com. Payment is via Square payments, PayPal, Google Pay, Apple Pay, credit card, HSA card (health savings account), cash or local check. If you are not comfortable paying by credit card, PayPal is a trusted format but you will need to establish a PayPal account of your own prior to your visit.
You have the right to receive a Good Faith Estimate (GFE) for the total expected cost of any healthcare items or services upon request or when scheduling such items or services. If you schedule a health care service at least 3 days in advance, make sure you receive your GFE in writing within 1 business day after scheduling. If you schedule at least 10 business days in advance, make sure you receive it in writing within 3 business days of scheduling. You can also ask for your GFE before scheduling. If you receive a bill that is at least $400 more for any provider than your GFE from that facility, you can despute the bill. Make sure you save a copy or picture of your GFE and the bill. For questions or more information about your right to a GFE go to www.cms.gov/nosurprises/consumers or call 1-800-985-3059.